Shipping policy

Silk and Sillage — Shipping & Delivery Policy

Thank you for shopping with Silk and Sillage. We are dedicated to ensuring that your luxury fragrances are handled with the utmost care and delivered safely right to your doorstep anywhere within South Africa.

1. Order Processing & Dispatch Timeline

We know you are eager to receive your new signature scent!

Fulfillment Window: All orders are processed and packed within 1 to 2 business days (excluding weekends and public holidays) after your payment clears securely through our gateways.
Cut-off Time: Orders placed before 12:00 PM on weekdays are typically packed and prepared for courier collection on the same day.
Notification: As soon as your order has been handed over to our courier partner, you will receive an automated email notification containing your live tracking information.

2. South African Delivery Timelines & Rates

We partner with reliable, trackable local courier networks (primarily The Courier Guy and local locker ecosystems) to guarantee fast and secure logistics.

Destination Area	Estimated Delivery Time	Standard Shipping Fee
Gauteng Regional (JHB / PTA)	2 – 3 Business Days	R99.00
Major National Centers (CPT, DBN, PLK, PE)	2 – 4 Business Days	R99.00
Outlying & Rural Areas	3 – 5 Business Days	R99.00

🚚 Free Shipping Promotion: Enjoy complimentary courier delivery straight to your door on all South African orders totaling R1,500 or more.

3. Track Your Package

Every single order dispatched from our boutique is fully trackable. Your shipping confirmation email will contain a direct tracking link and a unique waybill number. You can use this link to check the real-time status and ETA of your parcel as it makes its way from our fulfillment hub to your door.

4. Important Delivery Conditions

Delivery Address: Please ensure that you provide a complete physical residential or workplace street address where someone will be available to sign for the package during standard business hours (8:00 AM – 5:00 PM, Monday to Friday). We cannot ship parcels to P.O. Boxes.
Unclaimed Parcels: If the courier attempts delivery multiple times and cannot reach you, the parcel may be returned to our hub. In these rare instances, the customer will be responsible for covering the re-delivery fee to have the package dispatched a second time.
Extreme Weather & Disruption: While our couriers are highly efficient, transit times can occasionally face minor delays due to unpredictable regional weather conditions or exceptional logistical constraints. We appreciate your patience during these rare occurrences.

Need Urgent Logistics Help?

If you have any questions regarding a package currently in transit, or if you need to modify your delivery details before dispatch, please reach out directly: